This page has been divided into sections to provide you with questions most frequently asked, according to individual categories. Should you not find what you are looking for, send us an email.
Yes! We are now selling some of our titles in Kindle, Epub, and PDF formats which can be found in the Chalcedon Store. We are constantly working on our books and they will become available at the Chalcedon Store as they are finished.
After purchasing your ebook, you will find the downloadable file from your order history in your account.
Enclosed in the downloadable zip file you will find 4 formats of your ebook (PDF, MOBI, EPUB, AZW3).
Also in your zip file you will find an Ebook Instruction Text file to help you with your download. If you have any further questions feel free to email us at email@example.com.
The delay in our ebooks is due mostly to the footnotes in each book. These do not convert easily into ebook formatting so each book has to be re-typeset, moving all footnotes to the end of each book and structuring the books for the Kindle customization in the process. Since we are a small group, this creates a lot of work for very few people. We are continually adding more books to our Kindle library. You can view all the current ebooks in our Store or at Chalcedon's Kindle Store on Amazon.
We also announce all Kindle releases on our in our eNewsletter and Facebook Page.
Yes. You can download our Catalog for a list of our books. Be sure to pay attention to the discounts available on the site which will be honored via mail order.
The best way to calculate your order is to put the items you wish to purchase into your cart and let the site tell you the discounted prices (if any apply) and the shipping. This will be the amount you'll need to send.
For international orders please email book order to firstname.lastname@example.org for a shipping & handling total.
California residents please add 7.25% sales tax.
You will be sending your order to: Chalcedon PO Box 158 Vallecito, CA 95251 USA
After purchase, please go to your Account page. You will see a Downloads section under your Purchases.
If the purchases you are seeking were made on the old Chalcedon site you will want to go to Chalcedon Archive Site and login using your old email and password. In your account you will find your old downloads which we hope to move into the new site shortly.
In the Store, each items has a label which tells what type of product your are purchasing.
Most of our items are going to be physical items. Products labeled MP3 Album, MP3 Track and Ebook will all be digital downloads. Your cart will also tell you the type of product you have in your cart.
We try to get all orders out within 3 business days of it being received. Below is a list of estimated times for different shipping methods.
United States Postal Service (Domestic)
|Express Mail||2 days|
|First Class Mail Parcel||approx. 5-7 days|
|Media Mail||approx. 5-10 business days|
|Priority Mail||approx. 3-5 days|
United States Postal Service (International)
|First Class International||approx. 10-20 business days|
|Priority Mail International||approx. 10 business days|
|Air M-Bag||approx. 2 months|
United Parcel Service [UPS] (Domestic)
|Ground||approx. 5-10 business days|
|3rd Day Select||3 business days|
|2nd Day Air||2 business days|
|Next Day Air||1 business day|
We do not use FedEx.
The UPS Services we provide are not available for delivery on a weekend. You should get tracking information about your package from UPS (if and email address is provided).
All United Postal Service day estimations are not perfectly accurate. You should get tracking information via email (if and email address is provided).
If you do not get your package by the end of the allotted time please email us at email@example.com and we will investigate.
*Air M-Bag costs as much as Priority International and sometimes more.
Unfortunately, we do not have this option as the United States Postal Service has removed sea freight options for international shipping. They have chosen to make all their shipping options air mail.
Because we use the United States Postal Service and UPS we have very few options when it comes to shipping internationally.
The only options we are given are as follows:
We realize places like Amazon are offering smaller shipping costs. This is often due to arrangements with the US Postal Service and because as a very large world-wide company they have the ability to have mass shipping discounts where smaller companies do not.
We do accept returns:
3900 Hwy 4
PO Box 158
Vallecito, CA 95251
Please read the below sections if you have any of the following issues with your order.
Damaged or Defective Item(s):
Did your item(s) arrive damaged or defective?
Please contact us so that we can send you a replacement item. Please return the damaged or defective item(s) with the packing slip and an explanation for the return. Defective item(s) not returned will result in a charge of their price.
Did you receive the wrong item(s)?
Please contact us to let us know of the mistake. We will send the item(s), you purchased, right away. Please send back incorrect item(s). Incorrect item(s) not returned will result in a charge of their price.
Is there an item(s) missing from your order?
Please check your packing slip to make sure the item(s) is not on backorder. Otherwise, please contact us immediately and we will ship out your missing item(s) right away.
We appreciate all contact information updates. You can now update your information by choosing the Account selection at the top of every page of the website. Your may now store multiple addresses including specific ones for: billing, order shipments, subscriptions and more. The system notifies us when you update your subscription information, ensuring that your magazine in mailed to you.
Have you been to our new site? If you were signed up on the old Chalcedon site all you need to do is click on Login at the top right of the site. There it will ask you if you had an account with our old site. If so you will be going to create a New Password which will be emailed to you almost immediately. Once you have created a new password for this site (or put in your old one) you will be redirected to the site and will have to login again. Now you are able to purchase, donate, save articles and so much more.
Yes, all donations and Underwriter Pledges to Chalcedon are tax deductible. You should receive a receipt of donation from our offices after your donation is placed. We also send end of the year reports for tax purposes.
If you did not receive a receipt please feel free to contact our office.
To make a donation you must have an account. Register or log on to the website and click on GIVE. You will be able to choose from making a single donation, creating an Underwriter Pledge, or designating a donation for a specific purpose. All donations are tax deductible.