Return Policy

See Below for Customer Returns, Wholesaler Returns, Damaged, Missing or Incorrect Items.

 

Customers

If you have purchased something by mistake or have decided the item is not what you were looking for please read below:

  • Please inform us of your return via [email protected], call us at 209-736-4365 ext. 12 or send a fax to 209-736-0536.
  • We accept returns within 30 days (60 days outside the US). Items eligible for returns must be new, unused, and contain all original product packaging and accessories (i.e. no stickers or price tags of any kind).
  • Items arriving damaged will result in a charge of the product’s cost.
  • A credit will be issued once the returned item(s) have been received.
  • Returns will be refunded in the same manner as the payment made.
  • Shipping and handling charges are not refundable.
  • Items should be shipped to:

Chalcedon
3900 Hwy 4
PO Box 158
Vallecito, CA 95251
USA


Wholesalers

If you have purchased something by mistake or have decided the item is not what you were looking for please read below:

  • Please inform us of your return via [email protected], call us at 209-736-4365 ext. 12 or send a fax to 209-736-0536.
  • We accept returns within 120 days. Items eligible for returns must be new, unused, and contain all original product packaging and accessories (i.e. no stickers or price tags of any kind).
  • Returned items will incur a 20% restocking fee.
  • Items arriving damaged will result in a charge of the product’s cost in addition to our restocking fee.
  • Returns will be refunded in the same manner as the payment made.
  • A credit will be issued once the returned item(s) have been received.
  • Shipping and handling charges are not refundable.
  • Items should be shipped to:

Chalcedon
3900 Hwy 4
PO Box 158
Vallecito, CA 95251
USA


Damaged, Defective, Incorrect or Missing Items

Damaged or Defective Item(s):

Is your product damaged or defective item? Please contact us so that we can send you a replacement. Please return the damaged or defective item(s) with the packing slip and an explanation for the return.  Damaged or Defective item(s) not returned will result in a charge of their price.

[email protected]

209-736-4365 ext 12


Wrong Item(s):

If you have received the wrong item? Please contact us to let us know of the mistake. We will send the item(s), you purchased, right away. Please send back incorrect item(s). Incorrect item(s) not returned will result in a charge of their price.

[email protected]

209-736-4365 ext 12


Missing Item(s):

Is an item missing from your order? Please check your packing slip to make sure the item(s) is not on backorder. Otherwise, please call us immediately and we will ship out your missing item(s) right away.

[email protected]

209-736-4365 ext 12